Administrative Assistance
Providing general support to implementation team and sales staff, takes incoming calls from clients and partners, assists with account reviews, ticket creation and assists with new/ existing issues.
Duties and Responsibilities
Audits/Proposals
- Assists in preparing bills for proposals
- Prepare customer inventory sheets
- Prepare any additional paperwork necessary to install orders.
Order Implementation /Verification/Completion
- Basic MACD requests from clients
- Verifies order was keyed correctly
- Communicates with client on MACD confirm all services are working properly
- Updates database with client changes
Customer Service/Billing Issues
- Function as client resource for basic questions including but not limited to service, billing issues, etc.
- Request customer service records.
- Assists with the creation of billing tickets.
Miscellaneous
- Handle special projects as assigned by manager and/or owners.
- Alert telecom team to any issues client’s accounts or expiring contracts.
Required Skills
Excellent customer service and communication skills
Problem-solving and analytical skills.
Salesforce experience
Proficient on Microsoft Office Suite – Word, Excel, PowerPoint, Access.
Education
High School diploma or GED required
Bachelor's degree preferred
One year business office background
Please send resumes to kkoury@prismtel.net