ATT - Express Ticketing

Service tickets can be opened through ATT Express ticketing by visiting 

https://expressticketing.acss.att.com/expressticketing/ 

Select "Create Ticket" and follow the step by step instructions 

You will also be able to view and escalate tickets through this portal

Remember to have the following ready 

- number you are opening a ticket on

- location contact name and number (if possible provide a cell number)

- location access hours in case a tech must be dispatched 

- at least 2 call samples that includes

1. time of day 
2. number called from    
3. number call to
4. what happens when you call 

You will need to provide the number or account number

First try opening a ticket through Express Ticketing.  This speeds the process up and allows you to escalate through portal every hour

Have the circuit number, location contact for each end, and service address available to provide the agent.  

 Remember to have the ring to number and a call sample (if applicable) that includes

1. time of day 
2. number called from    
3. number call to
4. what happens when you call 

If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.