Lumen/ CenturyLink / Level 3

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   Every day we wake up to new information about how coronavirus is affecting  communities across the globe. Change is happening in real time, but the one  thing that remains constant is CenturyLink’s commitment to serve our  customers now and in the future. We built our network with the belief that     our ability to connect society and meet bandwidth demands are the  cornerstones of our infrastructure. We stand ready, willing and able to  meet your near- and long-term technology needs.
 

   Like so many companies around the globe, CenturyLink has been closely  monitoring the spread of the coronavirus and planning to minimize its  potential impact to our people, our communities and our valued customers.  We’re maintaining a continuous state of operational readiness around the  globe, with particular emphasis on the strength, performance and security  of our network.
 

   We take pride in the fact that we operate one of the world’s largest and  most interconnected networks. This allows us to support your most critical  operational needs so your business keeps running and our families stay  connected.
 

   I’m also proud to share that we’ve taken the Keep Americans Connected  Pledge. This means that for the next 60 days, we’ve committed to waive late  fees and to not terminate a residential or small business customer’s  service due to financial circumstances associated with COVID-19. We are  also suspending data usage limits for consumer customers during this time  period due to COVID-19.
 

   We’ve been planning for unforeseen global scenarios for years, and I’d like  to share some information about our preparedness and response to COVID-19:
 

   • We’ve implemented policies to protect our people, customers and vendors,  including a pause in non-essential business travel, enhanced cleaning and social distancing.
   • We have a work-from-home plan in place to help care for our people while  still ensuring our ability to effectively run the business.
   • We have well-established partnerships with governments around the world  and, as such, have been designated as a critical infrastructure partner,  which prioritizes our network and services.
   • Our network and services are monitored, managed and maintained virtually by technicians across the globe.
   • Our Network Operations Center is constantly monitoring usage across our  network. These teams can quickly add capacity, modify paths, and adjust  traffic based on customer utilization.
   • We are constantly reviewing, refining and updating our approach to the  coronavirus to ensure business continuity and, ultimately, service to our customers.
   • We are monitoring trusted information sources and communicating with the proper  government agencies and contacts. To ensure our supply chain continues, we  are working with suppliers around the world to ensure a coordinated  response surrounding potential coronavirus impacts on our business.
   • We’re prepared to ensure traffic flows smoothly across our network, regardless of increased demand.
 

   We will continue to adapt to your evolving needs during this extraordinary time in our history and have complete trust in the resilience of our  people, our communities and our technology.
 

   Thank you for trusting us with your business.
 

   Stay well,
 

   Jeff Storey
   President & CEO
   CenturyLink 

© 2020   CenturyLink, Inc. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink, Inc. All other marks are property of their respective owners.
 

     Services not available everywhere. ©2020 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the  property of their respective owners. You are receiving this email because  of your business relationship with us. If you do not wish to receive future marketing emails, please use the unsubscribe link below, or write to us at CenturyLink Customer Response Team, P.O. Box 4259, Monroe, LA  71211.