March 11, 2020
Valued Customers,
We understand that you depend on Fusion for your communications needs and that you may have concerns about any service impacts from the Coronavirus situation. We want to assure you that Fusion operations are uninterrupted. We are actively planning to make sure we continue operating as usual as the COVID-19 situation evolves.
To ensure both the health and safety of our employees and no disruption of service to you as customers and partners, we have comprehensive plans in place. Our readiness preparations include ensuring that our existing support and provisioning resources will be able to work remotely as required. This covers access to the phone queues and all systems needed to provide support. You can be assured that 24 x 7 support will continue to be available. We are working closely with our vendors, carriers and field technicians to verify and integrate their plans into our own. At this time, our field technicians are dispatching as usual and there have been no interruptions or delays in equipment deliveries. As usual, our staff is available to help with any specific order or implementation concerns.
As you think through your own emergency plans for your business, it may be a good time to talk with us about hosted voice solutions and/or back-up access options. Both services can provide you the flexibility and reliability needed to keep operating even if you are away from your office for an extended time. Please reach out to your sales representative with your requirements for further discussion. We're here to help.
We will keep you advised as we monitor the situation at https://www.fusionconnect.com/support/coronavirus-update/
We appreciate your confidence and trust, and will work diligently to continue to provide service excellence. Please monitor your local, state, and federal government websites as well as www.cdc.gov to help keep you safe and aware of the latest information on Coronavirus.
Sincerely,
Kevin Brand
President and Chief Operating Officer, Fusion
